Frequently Asked Questions

Having trouble with OTP?

You have 10 minutes to submit an OTP. A countdown timer is to countdown the time for requesting a new OTP.

How to register NextCercise?
  1. Download and install NextCercise application.
  2. Open the application.
  3. Then make a registration which can be done by your phone number, LINE and Apple ID.
  4. Enter your personal information and tap OK.
  5. Enter the OTP sent via sms.
  6. Select the profile picture.
  7. Choose your interest.
  8. Registration Completed!
How can I get coins?

There are 4 methods to get coins.

  1. Download and register the application, then immediately receive 300 coins.
  2. Start Moving! You can both walk and run. From every 100 kcal, you will receive 1 HP which you can exchange into coins.
  3. Join our Challenge Activities! You will get coins or exclusive rewards according to the rules of each challenge.
  4. You can invite your friend to use NextCercise by going to "Profile" and tapping on the two persons icon on the top-left. Then tap on "Invite Friend" to send an a Referral Link to your friend. You will receive 300 Coins once your friend has reached Level 2.
Why can't I exchange HP to coins?

In 1 day, users are limited to exchange HP to coins depending on the levels below. If you have HP left, please keep it to exchange on the next day.

 

Level 1-3: Maximum 300 Coins per day
Level 4: Maximum 400 Coins per day
Level 5: Maximum 500 Coins per day
Level 6: Maximum 600 Coins per day
Level 7: Maximum 700 Coins per day
Level 8: Maximum 800 Coins per day
Level 9: Maximum 900 Coins per day
Level 10: Maximum 1,000 Coins per day

What is HP?

HP stands for "Health Point" which is a point collection system. Every 100 kcal, you will receive 1 Health Point to turn it into Coins and redeem it for various rewards.

How to exchange HP to coins?

You can simply go to the home page, tap a coins icon at the top-left corner and select "Exchange Coins" to confirm the exchange. In 1 day, you are limited to exchange HP to coins depending on the level as below:

 

Level 1-3: Maximum 300 Coins per day
Level 4: Maximum 400 Coins per day
Level 5: Maximum 500 Coins per day
Level 6: Maximum 600 Coins per day
Level 7: Maximum 700 Coins per day
Level 8: Maximum 800 Coins per day
Level 9: Maximum 900 Coins per day
Level 10: Maximum 1,000 Coins per day

How to enable an Auto Step Tracker?

Go to "Home Page" and press "Connect". The application will connect to Apple Health or Google Fit applications. Tap on the "Allow" button to enable NextCercise to access information.